Gransino Casino ID and Passport Verification Guide

Which ID documents are accepted

Gransino keeps the identity list short. Two documents qualify: a valid passport or a driving licence. Pick whichever you already own, current and undamaged, and you're most of the way there.

A passport tends to be the smoother option. Photo, name, date of birth and the machine-readable strip all sit on one page, so a single clean shot covers everything the reviewer needs. A driving licence works just as well, but if you use the photocard version you have to capture both sides, front and back, because your address and the issue details live on the reverse.

The full KYC set Gransino keeps on file is passport or driving licence, proof of address (recent utility bill), proof of payment for the deposit method. This page covers the first item, your photo ID. What the casino will not accept as identity proof:

• An expired passport or a licence past its renewal date.
• A photocopy of a photocopy, or a heavily compressed scan where the text turns fuzzy.
• Any document in a name that doesn't match your Gransino registration.
• A student card, library card or work badge, none of these are government ID.

One name, everywhere. If you registered as "Daniel" but your passport reads "Dan," the system flags a mismatch and holds the account. Fix the account detail before you upload and you skip that entire delay. The same goes for a middle name or a maiden name, whatever appears on the government document has to appear on your Gransino profile.

One document is enough for the identity leg. You don't need both a passport and a licence, just one that satisfies every rule above.

Common ID photo mistakes that cause rejection

Most rejected uploads aren't fraud. They're just bad photos. The document is perfectly valid, but the reviewer can't read it, so it bounces and you lose a day.

Here are the errors that come up again and again:

• Glare across the photo. A camera flash bounces off the laminate and washes out your face or your name. Tilt the document a few degrees and shoot in daylight instead.
• A cropped corner. The reviewer needs all four edges in frame. Cut one off and the file is incomplete.
• Motion blur. A shaky hand turns the numbers to mush. Rest your elbows on the table or prop the phone against something.
• Black-and-white scans. Greyscale hides the security features and holograms. Colour only.
• A shadow over the text. Your own hand or the phone casts a dark band across half the card. Move the light source, not the document.
• Wrong document entirely. Sending a bank card or a phone bill when the request said passport. Read the field label before you attach.

Notice a theme. Every one of these is fixable in ten seconds before you upload. Zoom in on your own photo first. If you can't read the date of birth at full zoom, neither can the reviewer, and the file comes straight back.

File size trips a few people too. Keep each image under a few megabytes but sharp, an ultra-compressed picture saves space and loses every detail that matters.

Passport vs driving licence: which to send (TABLE)

Not sure which document to reach for? This comparison lays out how each of the two accepted options performs for a Gransino identity check.

For most players the passport wins on speed, because there's only one image to get right and every detail sits on that single page. The driving licence is the natural fallback if your passport has lapsed. Note one thing about it: the licence shows your address, but that on its own won't satisfy the separate proof-of-address step. You still need a utility bill for that.

Whichever you choose, the acceptance rules are identical: in date, in colour, all corners visible, name matching your account. If one document is expired or damaged, switch to the other rather than trying to force a poor scan through, a valid alternative always beats a marginal image of the first choice.

How to photograph your ID correctly

Get the shot right once and you never touch this step again. Follow the sequence below and your upload passes the first review.

1. Clear a flat, dark surface. A wooden table or a plain sheet of paper gives the document a clean edge the reviewer can see against the background.
2. Find even, natural light. Near a window in daytime beats a ceiling bulb. Kill the flash, that's what causes glare.
3. Lay the document completely flat. No curling corners, no folds. Press it down if it wants to lift.
4. Fill the frame. Hold the phone directly above, parallel to the surface, so all four corners sit just inside the edges. No angle, no perspective stretch.
5. Focus, then check. Tap the screen to lock focus, take the shot, then zoom in. If the smallest text and your date of birth are crisp, you're done.
6. Do the back too. For a photocard driving licence, repeat for the reverse. Two clean files beat one perfect front and a missing back.

Save as a colour JPG or PDF and upload through your Gransino account, not by email to a stranger. Support will never ask you to send ID to a personal address or messaging app. Once identity clears, the proof of address and payment steps usually follow quickly, and you can check typical timings on our verification rejected reasons page if anything stalls. Ready to play once you're verified? The full payment methods list shows how to cash out, and new sign-ups can grab the 100% up to £1,000 + 100 FS welcome offer.

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